I am trying to set up my Alexa echo and on the Alexa app and tried to set up a account...

GetHuman942784's customer service issue with Amazon from August 2018

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The issue in GetHuman942784's own words
I am trying to set up my Alexa echo and on the Alexa app and tried to set up a account using my email which is *****@***.com and I keep getting a message on the screen saying there's account that already exist. Though I dont have an account I clicked on forgot password and it gives me another message saying it cant verify my identity because me zip code dont match. I called Amozon customer service and the representative said she couldn't find a account with that email address. What do I do because I am unable to set up my Alexa due to this issue
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Amazon

Customer service issue
Reported by GetHuman942784
Aug 2nd, 2018 - 9 mons ago
I have an issue with Amazon too
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Seen by 7 customers so far
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GetHuman942784 started working on this issue
Aug 2nd, 2018 3:25pm