I purchased a Roku Streaming Stick, order ****-*******-******* on ********. It is suppo...

GetHuman-ronmaggi's customer service issue with Amazon from July 2018

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The issue in GetHuman-ronmaggi's own words
I purchased a Roku Streaming Stick, order ****-*******-******* on ********. It is supposed to have a one year warrant. The device is suddenly dropping connections and I tried all of Roku's troubleshooting tips. Nothing solved the problem and I understand that many others have this same issue. The Roku support page said to contact Amazon for warranty service. Amazon says to contact Roku. This is a Catch **. I just want this piece of junk replaced or better yet, a refund.
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Customer service issue
Reported by GetHuman-ronmaggi
Jul 1st, 2018 - a yr ago
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GetHuman-ronmaggi started working on this issue
Jul 1st, 2018 9:31pm
GetHuman-ronmaggi confirmed the issue is fixed. Hooray!
Jul 1st, 2018 10:38pm