Someone changed my email account. I have been a customer for years. Someone ordered e...

GetHuman836315's customer service issue with Amazon from June 2018

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The issue in GetHuman836315's own words
Someone changed my email account. I have been a customer for years. Someone ordered earbuds this week and Amazon though it was a hack and cancelled order which was good because I did not order it. Two days later Amazon emailed me saying my email account had been changed to*V*****@***.com*I have never changed my email account and now I cannot get into my account. Please change it back because someone hacked my account
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Amazon

Customer service issue
Reported by GetHuman836315
Jun 30th, 2018 - a yr ago
I have an issue with Amazon too
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Seen by 3 customers so far
Similar issue to 20485 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman836315 started working on this issue
Jun 30th, 2018 12:58pm
GetHuman836315 indicated the issue is not fixed yet.
Jun 30th, 2018 1:00pm
GetHuman836315 indicated the issue is not fixed yet.
Jul 1st, 2018 8:47pm