Prime Video app stopped working on Sharp Smart TV. Firmware is up to date. Error code...

GetHuman-glennvtx's customer service issue with Amazon from June 2018

Help with my Amazon issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
Prime Video app stopped working on Sharp Smart TV. Firmware is up to date. Error code ****, which would indicate problems with internet connection but Netflix app is working without problems.
I trust that Amazon will make this right and come up with a resolution that is fair.
Help with my Amazon issue
How GetHuman-glennvtx fixed the problem:
You must UNPLUG the tv. Merely turning it off does nothing.
I have an issue with Amazon too
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-glennvtx
Jun 25th, 2018 - 2 mons ago
I have an issue with Amazon too
Fixed
GetHuman-glennvtx shared how to fix
Seen by 3 customers so far
Similar issue to 18522 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-glennvtx started working on this issue
Jun 25th 3:33pm
GetHuman-glennvtx confirmed the issue is fixed. Hooray!
Jun 26th 4:46pm