Hello!**I just received an email about not having my product shipped, therefore having...

GetHuman782383's customer service issue with Amazon from June 2018

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman782383's own words
Hello!**I just received an email about not having my product shipped, therefore having my account blocked and said to send a statement including my billing address, name and the last * digits of the card number.**Initially when I created my account, I clarified the fact that my address is not the same as the billing address, neither the phone number, as it is my mother's debit card. Is this where the problem began?**I still do not know what to do in order to unblock it and have my product shipped successfully, details and clarifications will be great.**Thank you for your attention, I really hope to receive a positive response through this message.
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Amazon

Customer service issue
Reported by GetHuman782383
Jun 14th, 2018 - 9 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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Timeline
GetHuman782383 started working on this issue
Jun 14th, 2018 12:00am