Charged for a Prime embership I never wanted!

GetHuman759457's customer service issue with Amazon from June 2018

Help with my Amazon issue
The issue in GetHuman759457's own words
Nothing! ... I got an email welcoming me to Amazon Prime--but I never joined! And Amazon has already charged my credit card! I want the membership cancelled, the fee refunded. And I don't want this sneaky thing to happen again!
Amazon made me waste time navigating their opaque contact system to avoid this charge I never initiated.
I just wanted an explanation as to why they just decided to charge me. In the past, they've offered me a free month trial of Prime, and I've tried it once or twice over the years, but not this time. I suspect they thought I might not notice, and just pay.
I've been a long time customer.
It is fixed. When a rep finally called me back, she was very nice about reversing the charge but had no explanation for how it happened, and no apology for my wasted time.
How GetHuman759457 fixed the problem
I got a human callback, and she fixed it.
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


None! Amazon just decided to welcome me to Prime!
Customer service issue
Reported by GetHuman759457
Jun 7th, 2018 - 5 years ago
Seen by 31 customers so far
Similar issue to 512 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman759457 started working on this issue
Jun 7th, 2018 1:37pm
GetHuman759457 shared this issue with friends on Facebook
Jun 7th, 2018 1:51pm
GetHuman759457 confirmed the issue is fixed. Hooray!
Jun 7th, 2018 2:56pm