Charged for a Prime embership I never wanted!

GetHuman759457's customer service issue with Amazon from June 2018

Help with my Amazon issue

The issue in GetHuman759457's own words

Nothing! ... I got an email welcoming me to Amazon Prime--but I never joined! And Amazon has already charged my credit card! I want the membership cancelled, the fee refunded. And I don't want this sneaky thing to happen again!

Amazon made me waste time navigating their opaque contact system to avoid this charge I never initiated.

I just wanted an explanation as to why they just decided to charge me. In the past, they've offered me a free month trial of Prime, and I've tried it once or twice over the years, but not this time. I suspect they thought I might not notice, and just pay.

I've been a long time customer.

It is fixed. When a rep finally called me back, she was very nice about reversing the charge but had no explanation for how it happened, and no apology for my wasted time.

I have an issue with Amazon too

How GetHuman759457 fixed the problem

I got a human callback, and she fixed it.

Please help with my Amazon issue

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Amazon

None! Amazon just decided to welcome me to Prime!

Customer service issue

Reported by GetHuman759457

Jun 7th, 2018 - a yr ago

I have an issue with Amazon too

Fixed

Seen by 31 customers so far

Similar issue to 512 others

0 customers following this

Items needed

Email address on the account

Order number

Name on the account

Billing address

Timeline

GetHuman759457 started working on this issue

Jun 7th, 2018 1:37pm

GetHuman759457 shared this issue with friends on Facebook

Jun 7th, 2018 1:51pm

GetHuman759457 confirmed the issue is fixed. Hooray!

Jun 7th, 2018 2:56pm

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I got an email welcoming me to Amazon...