Why do you still require a login to contact customer service when the problem is logging in?

GetHuman759163's customer service issue with Amazon from June 2018

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The problem I ran into: Why do you still require a login to contact customer service when the problem is logging in?
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Amazon

Customer service issue
Reported by GetHuman759163
Jun 7th, 2018 - 12d ago
I have an issue with Amazon too
Fixed
Seen by 5 customers so far
Similar issue to 10 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman759163 started working on this issue
Jun 7th 11:22am
GetHuman759163 indicated the issue is not fixed yet.
Jun 8th 9:45am
GetHuman759163 confirmed the issue is fixed. Hooray!
Jun 8th 9:21pm