I was attempting to renew my amazon prime for the first time and when I went to renew i...

GetHuman752743's customer service issue with Amazon from June 2018

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Help with my Amazon issue
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Email address on the account, Order number, Name on the account, and Billing address
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The issue and preferred resolution, in GetHuman752743's own words:
I was attempting to renew my amazon prime for the first time and when I went to renew it renewed my account for a yearly price. I did not want a yearly price I was trying to do monthly price. So after I changed it to monthly my bank account was charged for a yearly price and a monthly price. I just need a refund of the transaction for the yearly price. If someone can please help me with this it would be very much appreciated. Also I know there is a waiting period for the refund I need to know how many days it will take.
I trust that Amazon will make this right and come up with a resolution that is fair.
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Amazon

Customer service issue
Reported by GetHuman752743
Jun 5th, 2018 - 17d ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
Similar issue to 375 others
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Timeline
GetHuman752743 started working on this issue
Jun 5th 5:18pm