The item I ordered in order number ***-*******-******* was incorrectly described in the...

GetHuman702328's customer service issue with Amazon from May 2018

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The issue in GetHuman702328's own words
The item I ordered in order number ***-*******-******* was incorrectly described in the website description of the item. The item is very bulky to pack up again and ship back to you. The item will be very expensive to ship back and I do not feel I should responsible for the shipping costs. I would like a human to help me find the best solution to a refund or exchange. The website exchange policy did not help me because the site expects me to ship the item back.
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Amazon

Customer service issue
Reported by GetHuman702328
May 20th, 2018 - 6 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
Similar issue to 324 others
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Timeline
GetHuman702328 started working on this issue
May 20th 8:38pm