Hi. A samsung J* Prime was ordered for me on the **th SEptember **** and shipped to an...

GetHuman-cyrade's customer service issue with Amazon from May 2018

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The issue in GetHuman-cyrade's own words
Hi. A samsung J* Prime was ordered for me on the **th SEptember **** and shipped to an address in the UnitedStates on the *nd of October. i received the phone later in Otober thatsame year. for the past two months i have not been able to contact my service provider, use my data plan, make or receive calls. i was just told that it is defective and needs a mother board. Why would a new phone need a mother board.**since my warranty is not out. i would like a new samsung j* prime to replace my defective one.**thank you in advance.
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Amazon

Customer service issue
Reported by GetHuman-cyrade
May 15th, 2018 - 10 mons ago
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Fixed
Seen by 7 customers so far
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Timeline
GetHuman-cyrade started working on this issue
May 15th, 2018 5:16pm
GetHuman-cyrade shared this issue with others over email
May 15th, 2018 5:19pm
GetHuman-cyrade indicated the issue is not fixed yet.
May 18th, 2018 1:48pm
GetHuman-cyrade indicated the issue is not fixed yet.
May 18th, 2018 1:51pm
GetHuman-cyrade indicated the issue is not fixed yet.
May 18th, 2018 7:41pm