I wish to return a * d printer which is faulty I though returns were free -but accordin...
GetHuman2880111's Return an Order issue with Amazon.com (UK) from May 2019
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The issue in GetHuman2880111's own words
I wish to return a * d printer which is faulty I though returns were free -but according to the returns label I need to pay postage. Its a large item delivered by Hermes. Why can't I return it by Hermes for free? Have done this before with no problems. Stuart Mellor
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Yes ok- but did not expect to pay for return of faulty goods, even though I can claim it back. It means the onus is now on me to make sure the goods are returned safely. When the returns are thru Hermes (or Amazons other couriers) - responsibility is Amazons once handed over & a receipt obtained. Big difference when there is £*** at stake.
Please help with my Amazon.com (UK) issue
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