I wish to return a * d printer which is faulty I though returns were free -but accordin...

GetHuman2880111's Return an Order issue with Amazon.com (UK) from May 2019

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The issue in GetHuman2880111's own words
I wish to return a * d printer which is faulty I though returns were free -but according to the returns label I need to pay postage. Its a large item delivered by Hermes. Why can't I return it by Hermes for free? Have done this before with no problems. Stuart Mellor
GetHuman2880111 did not yet indicate what Amazon.com (UK) should do to make this right.
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How GetHuman2880111 fixed the problem
Yes ok- but did not expect to pay for return of faulty goods, even though I can claim it back. It means the onus is now on me to make sure the goods are returned safely. When the returns are thru Hermes (or Amazons other couriers) - responsibility is Amazons once handed over & a receipt obtained. Big difference when there is £*** at stake.
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Amazon.com (UK)

Return an Order issue
Reported by GetHuman2880111
May 7th, 2019 - 2 mons ago
I have an issue with Amazon.com (UK) too
Fixed
GetHuman2880111 shared how to fix
Seen by 6 customers so far
Similar issue to 17726 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman2880111 started working on this issue
May 7th 3:41pm
GetHuman2880111 confirmed the issue is fixed. Hooray!
May 7th 7:59pm