On ** December ****, I placed the order for. .Kohree Real Wax Flameless LED Candles R...

GetHuman-mordaunt's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman-mordaunt's own words
On ** December ****, I placed the order for. .Kohree Real Wax Flameless LED Candles Remote Control Candles, Order * ***-*******-*******.Having waited for longer than expected for delivery, I decided to check my account. It stated that the order was delivered on * January **** and "handed directly to the customer." I regret to say this is incorrect. Neither my husband nor I took delivery of this item. We have spoken to our two neighbours, and neither one took delivery for us. Where do I go from here regarding this order? Thank you
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-mordaunt
Jan 14th, 2019 - 9 mons ago
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Jan 14th 10:08pm