I ordered a Mira water bottle in September but within * months the rubber seal had come...

GetHuman-suehale's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman-suehale's own words
I ordered a Mira water bottle in September but within * months the rubber seal had come off and I couldn't get it to stay on. I should have returned the bottle but ordered a new top instead and on delivery on Friday realised it is the wrong size (***ml instead of ***ml) Trying to return it I realise am going to be charged £*.** which I feel is unfair, so is it possible for you to send me a replacement please. Thank you
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-suehale
Jan 14th, 2019 - a mon ago
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GetHuman-suehale started working on this issue
Jan 14th 9:22am