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Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-ltberris's own words
I was rushing to order a deal on cyber Monday and I ordered a wrong item. I ordered the deal item correctly but the other item, assorted sandpaper disc pads,was wrong so I managed to cancel the wrong one today as it had not been despatched but the deal item had already been despatched. There was no option to change the wrong item for the correct one and I think that I now am going to be charged postage on the deal item. On this occasion do you think you could possible waive the postage as I am going to re order the correct sanding discs and we buy an awful lot of things from you.*Many thanks*C Berrisford
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