I bought a morphe makeup palette for my daughters friends birthday my daughter has come...

GetHuman-michloft's customer service issue with Amazon.com (UK) from June 2018

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The issue in GetHuman-michloft's own words
I bought a morphe makeup palette for my daughters friends birthday my daughter has come out of school today absolutely heartbroken the girl in question has told everyone that this palette is a fake( her sister has the same one and the colours are not the same!) I intended buying this palette off a site called beauty bay but chose amazon because I could get it delivered quicker ( the cost for the item was very similar) I am absolutely mortified not to mention furious if this is a fake and I would like some answers!
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-michloft
Jun 11th, 2018 - 9 mons ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 4 customers so far
Similar issue to 278 others
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Timeline
GetHuman-michloft started working on this issue
Jun 11th, 2018 4:27pm
GetHuman-michloft indicated the issue is not fixed yet.
Jun 11th, 2018 5:54pm
GetHuman-michloft indicated the issue is not fixed yet.
Jun 14th, 2018 6:05pm