My order has be apparently returned to seller but the seller is denying having received...

GetHuman-imanij's customer service issue with Aliexpress Service from February 2019

13783 similar
0 following
Help with my Aliexpress Service issue
First: share to improve GetHuman-imanij's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-imanij's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-imanij will want to follow the link below to head to their help center. We will check on GetHuman-imanij later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-imanij may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-imanij's own words
My order has be apparently returned to seller but the seller is denying having received it yet. They have told me to contact DHL and I did. They informed me that they sent the item back because they contacted the seller regarding a shipment value and they did not respond. It’s been over * months now that this problem has been on going with little support from the seller. Could u please advise me further on this matter as the seller said I cannot get a full refund until he recieves the order back **Thanks **Imani Joseph
GetHuman-imanij did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman-imanij fixed the problem
We are waiting for GetHuman-imanij to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-imanij fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman-imanij
Feb 18th, 2019 - 8 mons ago
I have an issue with Aliexpress Service too
Not resolved
Seen by 2 customers so far
Similar issue to 13783 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-imanij started working on this issue
Feb 18th 2:42pm