My order has be apparently returned to seller but the seller is denying having received...

GetHuman-imanij's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman-imanij's own words
My order has be apparently returned to seller but the seller is denying having received it yet. They have told me to contact DHL and I did. They informed me that they sent the item back because they contacted the seller regarding a shipment value and they did not respond. It’s been over * months now that this problem has been on going with little support from the seller. Could u please advise me further on this matter as the seller said I cannot get a full refund until he recieves the order back **Thanks **Imani Joseph
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Aliexpress Service

Customer service issue
Reported by GetHuman-imanij
Feb 18th, 2019 - 8 mons ago
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GetHuman-imanij started working on this issue
Feb 18th 2:42pm