I ordered A wig from a seller and the wig was shedding ridiculously and matting up to t...

GetHuman-vibewith's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman-vibewith's own words
I ordered A wig from a seller and the wig was shedding ridiculously and matting up to the point i couldnt Even brush it . I sent A picture to the seller and was told i would Receive a full coupon for the amount i paid $***. After receiving the coupon however i was Blocked from the seller from the store completely thus not being able to use the coupon or even send messages . I contacted AliExpress customer service and sent acnumerous amount of screenshots of the contact between the seller and i as Well as showing videos of how bad the hair was and even showing that the seller blocked me . I wad Told o would receive a one time full refund and i also Have a screenshot of that . It was then denied and i have Yet to receive any type of compensation .
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Aliexpress Service

Customer service issue
Reported by GetHuman-vibewith
Feb 7th, 2019 - 4 mons ago
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GetHuman-vibewith started working on this issue
Feb 7th 11:53am
GetHuman-vibewith indicated the issue is not fixed yet.
Feb 7th 11:54am