This order I didn't appreciate her service a lot & I,m stuck with a color I really don...

GetHuman2145625's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman2145625's own words
This order I didn't appreciate her service a lot & I,m stuck with a color I really don't like, she should of send me a label to return the item & get th right color I ordered from the beginning.****About this order**Order number: **************** I just want to tell you, your Customer Service is -***%, very rude feedbacks & treating me as a liar, you should go & have yourn eyes examined to see the difference of colors, I provided you my invoice nwhich wasn written color: brown, so no thank you for any furthern orders, anyways I*m closing my account with Ali-Express too much of a headache, it's not even worth it...*Me********* **:***I will send it back if you send me a label from you so I can send it back, this was not my mistake, so I'm not mobliged to pay the shipping fees*Me********* **:***su ying huang********* **:***Hello, sorry, this product is not brown, maybe we have written the wrong color on the color, please return the product to us, we will give you a full refund after receiving the product.* Order No: **************, I've written to you, I prooved & showed you my invoice showing that I really bought the color brown, I don't appreciate it that you don't believe me, you keep telling me I chose red wine, the one I received is very, very red, I would appreciate an answer from you, I either want a full refund or you can send me the color I really chose which it's brown.******* The most fashionable dinner family winter warm wool blanket robe shawl with sleeves**Color: brown*Size: ***cmx***cm*(su*ying huang)**C$ **.**** piece*C$ **.***Confirmation Received Open Dispute*Me********* **:***I have all the information you need to proove that I ordered brown & I want a brolwn one, what will you do?****About this order**Order number: **************** Have you received my invoice showing you that I chose the color brown & received instead a red wine color wishn I don't like at all, *st of all you only offer * colors, black, blue brown & pink & I chose brown so I really don't knnow where you got a red wine color from, I hate it when I order something & received something else, I'm very disappointed in the customer service,, you asked me to see my order confirmation to show you that I really did choose the color brown & you never answered nor wrote back to me*Me********* **:******* The most fashionable dinner family winter warm wool blanket robe shawl with sleeves**Color: brown*Size: ***cmx***cm*(su*ying huang)***If you go to the order you will see they offer * collors: black, brown, blue & pink, there's no color named red wine & as you can see in my order where it says the Colors to choose* I chose brown* Here's a copy pf my Order:**OrderFinancial**Store: jie jie Store**Laura Karma**-*** Rue Jean-Talon*Sherbrooke,, QC*J*G *B**Canada**Home: ************Product Details*Price Per Unit*Quantity*Order Total*Status* ****** The most fashionable dinner family winter warm wool blanket robe shawl with sleeves**Color: brown*Size: ***cmx***cm**(su*ying huang)*C$ **.**** piece C$ **.*****Confirmation Received Open Dispute**China Post Registered Air Mail**Free Shipping**Estimated Delivery Time:**-** Days**Processing Time:** Days**Product Amount*Shipping Cost*Total Amount*CA C$ **.***CA C$ *.***CA C$ **.***Me********* **:***Have you received my invoice showing you that I chose the color brown & received instead a red wine color wishn I don't like at all, *st of all you only offer * colors, black, blue brown & pink & I chose brown so I really don't knnow where you got a red wine color from, I hate it when I order something & received something else, I'm very disappointed in the customer service,, you asked me to see my order confirmation to show you that I really did choose the color brown & you never answered nor wrote back to me*Me********* **:******* The most fashionable dinner family winter warm wool blanket robe shawl with sleeves**Color: brown*Size: ***cmx***cm*(su*ying huang)***If you go to the order you will see they offer * collors: black, brown, blue & pink, there's no color named red wine & as you can see in my order where it says the Colors to choose* I chose brown* Here's a copy pf my Order:**OrderFinancial**Store: jie jie Store**Laura Karma**-*** Rue Jean-Talon*Sherbrooke,, QC*J*G *B**Canada**Home: ************Product Details*Price Per Unit*Quantity*Order Total*Status* ****** The most fashionable dinner family winter warm wool blanket robe shawl with sleeves**Color: brown*Size: ***cmx***cm**(su*ying huang)*C$ **.**** piece C$ **.*****Confirmation Received Open Dispute**China Post Registered Air Mail**Free Shipping**Estimated Delivery Time:**-** Days**Processing Time:** Days**Product Amount*Shipping Cost*Total Amount*CA C$ **.***CA C$ *.***CA C$ **.**
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Hello.. Im a platinum aliexpress member.I used to be really satisfied with your s...dear aliexpress costumer service*on ***** i order product order number...
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Aliexpress Service

Customer service issue
Reported by GetHuman2145625
Feb 6th, 2019 - 4 mons ago
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GetHuman2145625 started working on this issue
Feb 6th 1:21pm