The hair vendor has recieved the hair I have sent via post which was confirmed by royal...

GetHuman1906725's customer service issue with Aliexpress Service from January 2019

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The issue in GetHuman1906725's own words
The hair vendor has recieved the hair I have sent via post which was confirmed by royal mail tracking*signature and they are intentionally delaying a refund till my warranty wears out by saying things like we have not recieved the package or we cannot see the tracking. How can I have aliexpress read the messages and review the evidence to put pressure on my receiving my full refund for the hair price and postage as guaranteed
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Aliexpress Service

Customer service issue
Reported by GetHuman1906725
Jan 6th, 2019 - a mon ago
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GetHuman1906725 started working on this issue
Jan 6th 8:04pm