Hi I purchased an authentic silver chain S ***unfortunatly I recived fake one what was...

GetHuman1690260's customer service issue with Aliexpress Service from December 2018

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The issue in GetHuman1690260's own words
Hi I purchased an authentic silver chain S ***unfortunatly I recived fake one what was admitting by seller explaining as a mistake of staff. Seller offered replacement but since more than * days he is ignoring my text messages and not responding. I am wondering if you can help me with this issue and contact on my behalf with the seller asking him if he already sent or what the position is to solve my problem. I paid for silver not for fake chain. And if he is unable replace please for fill refund. The issue is related to order no **************. I feel very disappointed and cheated. It looks like The Seller avoids contact now.
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Aliexpress Service

Customer service issue
Reported by GetHuman1690260
Dec 4th, 2018 - 2 mons ago
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Timeline
GetHuman1690260 started working on this issue
Dec 4th, 2018 8:38pm