We're sorry to hear about your issue with your refund. After cancelling an order, it may take up to 3-20 business days for a refund to be processed and it may take a few additional days for the refunded amount to show up in your account. If you've waited beyond this timeframe, it's best to check with your bank or credit card company in case they're holding the refunded amount. If there's still no trace of your refund after doing this, please contact AliExpress Customer Service via the link available on this page for further assistance. Please note that we don't have any case-specific information or access to individual accounts.
Asked May 9, 2024 11:43 AM