Have been good AliExpress customer. Done with these guys. Chat doesn't work and no way...

GetHuman843262's customer service issue with Aliexpress Service from July 2018

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Help with my Aliexpress Service issue
GetHuman843262's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman843262 will want to follow the link below to head to their help center. We will check on GetHuman843262 later to make sure it's all set or try to help escalate.
The issue in GetHuman843262's own words
Have been good AliExpress customer. Done with these guys. Chat doesn't work and no way to communicate with them via their service desk. Why don't they follow the example of Amazon, Walmart etc.? Ridiculous no phone.**Bought laptop battery. Doesn't fit my laptop. Nothing on website to return an item. Can only file dispute, which I did and sent pics of both batteries. I got back a message asking if I could send pics. Don't they look at what customers send them. **If you can help, great and thanks but just having to go thru this silly exercise with you and not being able to communicate with them is more of a hassle than their best deals are worth.
GetHuman843262 did not yet indicate what Aliexpress Service should do to make this right.
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Aliexpress Service

Customer service issue
Reported by GetHuman843262
Jul 2nd, 2018 - a yr ago
I have an issue with Aliexpress Service too
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GetHuman843262 started working on this issue
Jul 2nd, 2018 7:52pm
GetHuman843262 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:43pm