I need help. I placed an order *************** for ** items, I did not receive them so...
GetHuman-festival's customer service issue with Aliexpress Service from May 2018
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I need help. I placed an order *************** for ** items, I did not receive them so had to open * disputes as I ordered ** x blue ** x orange and ** x multi colour. Two disputes were cliosed by ali express saying that tracking said the item had arrived (not true) so I appealed and they again closed them. I can now confirm that tracking shows as delivery failed and therefore I need to be refunded the full amount as each item was in the same package. Yet Aliexpress help online chat is useless and won't help me to get a refund. They say I have been refunded for the blue colour but that still leaves over £** that I need returning to me
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