I need help. I placed an order *************** for ** items, I did not receive them so...

GetHuman-festival's customer service issue with Aliexpress Service from May 2018

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The issue in GetHuman-festival's own words
I need help. I placed an order *************** for ** items, I did not receive them so had to open * disputes as I ordered ** x blue ** x orange and ** x multi colour. Two disputes were cliosed by ali express saying that tracking said the item had arrived (not true) so I appealed and they again closed them. I can now confirm that tracking shows as delivery failed and therefore I need to be refunded the full amount as each item was in the same package. Yet Aliexpress help online chat is useless and won't help me to get a refund. They say I have been refunded for the blue colour but that still leaves over £** that I need returning to me
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Aliexpress Service

Customer service issue
Reported by GetHuman-festival
May 25th, 2018 - 6 mons ago
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Seen by 4 customers so far
Similar issue to 95 others
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Timeline
GetHuman-festival started working on this issue
May 25th 11:11am
GetHuman-festival indicated the issue is not fixed yet.
May 25th 12:11pm
GetHuman-festival indicated the issue is not fixed yet.
May 26th 12:46pm