AliExpress Customer FAQ

To get a refund for a package that hasn't been delivered by the promised date on AliExpress, you can file a dispute. Here are the steps: 1. Login to your AliExpress account. 2. Go to your "My Orders" section. 3. Find the item you wish to get a refund for. 4. Click on 'Open Dispute', fill in all the necessary details and submit your request. 5. AliExpress will then investigate the situation based on the evidence provided. Please note, you have to open a dispute before the Order Completion date or within 15 days of Order Completion. The Order Completion date can be found on your order details.

We're sorry to hear about your cancelled orders. Orders may be cancelled for reasons such as the seller running out of stock or suspicions about the security of the transaction. With AliExpress, the money from cancelled orders will be refunded to you. This normally takes 3-20 business days, depending on your payment method. Please contact the seller directly for information about specific cancellations. If unresponsive, you can open a dispute or report the seller to AliExpress. Remember, it's crucial to maintain clear communication with sellers to prevent misunderstandings.

We're sorry to hear about the tracking number issue. In cases like this, it's suggested to reach out to the seller first for clarification. It could be a simple mistake on their part. Should you not receive a satisfactory resolution, you can escalate the issue through AliExpress' dispute resolution system. They offer a buyer protection program which covers purchases from the moment you place your order until the delivery has been confirmed. It's key to maintain all communication and documentation in case you need to provide it as evidence. We advise acting promptly to ensure the issue is resolved in a timely manner.

As an assistant, I don't have access to individual user accounts or transactions to make changes. It's crucial to immediately contact AliExpress customer service regarding this matter. You can also try to cancel the order by logging into your AliExpress account. Go to "My Orders", find the order you would like to cancel, and click on "Cancel Order". If the order has already been processed, you may need to wait until you receive the package and then initiate a refund request. Please report any unauthorized transactions to your card provider as well.

Это может быть неприятным, когда продавцы на AliExpress не отвечают вовремя на ваши сообщения. Если продавец не отвечает, вы можете открыть спор. Процесс открытия спора начинается в разделе "Мои заказы". Выберите заказ, с которым у вас есть проблема, и следуйте инструкциям для открытия спора. Пожалуйста, убедитесь, что вы предоставили все необходимые доказательства, чтобы поддержать ваш случай. Мы всегда стремимся обеспечить лучший сервис для наших покупателей и призываем всех наших продавцов к тому же.