I ordered a product in aliexpress, order number ****************. **After waiting a lon...

GetHuman-rafavia's customer service issue with AliExpress from March 2021

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The issue in GetHuman-rafavia's own words
I ordered a product in aliexpress, order number ****************. **After waiting a long time, the product had not arrived. I talked to the seller and he told me the product was second hand, and asked me if I still wanted it to be sent. I said I didn't want the product anymore, and would rather have it refunded to me.**The seller instructed me to open a dispute, but it didn't work. Now, I don't have neither the product or the refund. **I want to be refunded for the product I didn't receive.**Everything I said is registered in the aliexpress chat with the seller.

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AliExpress

Customer service issue
Reported by GetHuman-rafavia
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 17235 others
0 customers following this
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Timeline

GetHuman-rafavia started working on this issue
Mar 20th 12:39pm