Trying to place an order for three different things using "Buy Now" or "Basket" option...

GetHuman4856359's customer service issue with AliExpress from May 2020

Help with my AliExpress issue
The issue in GetHuman4856359's own words
Trying to place an order for three different things using "Buy Now" or "Basket" options the response is "Please provide the missing information first" I have checked there is no colour selection or Account missing information and I have logged off and signed back in three times over two days and this makes no difference. Iems I am trying to selecy are https:**www.aliexpress.com*item**************.html?spm*a*g*o.productlist.*.*.***e**d*iC*zjv&algo*pvid****e**f*-****-***e-ac*c-e*a*****a***&algo*expid****e**f*-****-***e-ac*c-e*a*****a***-*&btsid**ab**f*******************e**d*&ws*ab*test*searchweb***,searchweb*******,searchweb**********https:**www.aliexpress.com*item**************.html?spm*a*g*o.tm******.**********.***.***e*b***PUFTz&gps-id*seaZeus&scm*****.*****.******.*&scm*id*****.*****.******.*&scm-url*****.*****.******.*&pvid**eaa*fce-d***-*fda-*c**-d**c**db*f*****https:**www.aliexpress.com*item************.html?spm*a*g*o.detail.*******.*.**d***f**htwEm&scm*****.*****.******.*&scm*id*****.*****.******.*&scm-url*****.*****.******.*&pvid**c**bd**-**dc-****-b*d*-***bc***acf*&ad*pvid***************************************&fromDetail

GetHuman4856359 did not yet indicate what AliExpress should do to make this right.

How GetHuman4856359 fixed the problem
If you are having problems with "Please provide missing information" simply select one of the outlined photos below the man product photo. This is where you would expect to select colour or size, for example, select one and the system will then accept it into "Your basket" or "buy now".
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AliExpress

Customer service issue
Reported by GetHuman4856359
May 22nd, 2020 - 3 years ago
Fixed
GetHuman4856359 shared how to fix
Seen by 2 customers so far
Similar issue to 19452 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman4856359 started working on this issue
May 22nd, 2020 10:11am
GetHuman4856359 confirmed the issue is fixed. Hooray!
May 22nd, 2020 3:42pm

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