I purchased ***$ worth of items from AliExpress, the purchase was immediately deducted...

GetHuman-elleek's Missing Order issue with AliExpress from April 2020

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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elleek will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-elleek can let us know if they help or not.
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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-elleek's own words
I purchased ***$ worth of items from AliExpress, the purchase was immediately deducted from my card but AliExpress is saying that the items were never paid for. How can we resolve this. The card I used wasn’t one wired through a bank, it was a visa vanilla gift card that I put ***$ on specifically to order what I had in my cart and now my money is gone.

GetHuman-elleek did not yet indicate what AliExpress should do to make this right.

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AliExpress

Missing Order issue
Reported by GetHuman-elleek
Apr 27th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 18366 others
0 customers following this

Timeline

GetHuman-elleek started working on this issue
Apr 27th 4:29pm

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