AliExpress Customer FAQ

If you're having issues receiving your payment verification code via email, here are a few steps you can take to resolve it. First, check your spam or junk mail folder to confirm it hasn't been redirected there. If it's not there, make sure that your email address registered with AliExpress is correct. You can verify this by going into your account settings. If both these aspects are clear and you're still not getting the verification code, you could be experiencing a delay. This is due to the mail server or internet connectivity issues. You are advised to wait a bit and check back later. But if none of these solutions work, consider changing the email address tied to your account.

We understand your issue and it's easy to solve. If you've forgotten your password, please go to the AliExpress sign in page and click on "Forgot Password". Follow the instructions that will be sent to your email to reset your password. Once your password has been reset, you should be able to sign in and proceed with your purchase. Remember to record your new password in a safe place this time.

In this case, contact the seller as soon as possible through AliExpress' messaging system to inform them of the error. If your order has not been shipped yet, the seller may be able to adjust the address. However, once an order has been shipped, the shipping information cannot typically be changed. It's crucial to ensure your address is correct before placing an order to avoid such issues.

We're sorry to hear you're having trouble placing an order. It sounds like there might be an issue with the payment method. Make sure all the credit card information you've entered is correct, including the billing address. Also, keep in mind that AliExpress accepts various payment methods, not just credit cards. If the problem persists, it might be worthwhile checking with your bank or credit card provider to ensure there are no issues on their end. Please try again, and we hope you won't face this issue in the future.

It sounds like you're experiencing issues with payment processing. Ensure that your credit card information is correct and up-to-date, including the expiry date, the card number, and the CSV/CCV. Also, check if your bank has restrictions on international payments, as AliExpress is a global platform. If the problem still persists, we suggest trying another card or using a different payment method. AliExpress accepts various payment methods such as Alipay, PayPal, WebMoney, and more. In some cases, payment issues could also be due to site maintenance or high traffic. Please attempt to place the order again after some time.