Hello there,******.**.**:*i've placed an order at "UMIDIGI Outlet Store" (aliexpress) f...

GetHuman4208232's Missing Order issue with AliExpress from January 2020

Help with my AliExpress issue
The issue in GetHuman4208232's own words
Hello there,******.**.**:*i've placed an order at "UMIDIGI Outlet Store" (aliexpress) for two articles over a total of € ***,********.**.***the shop told me, the order can't be shipped cause of delivery problems******.**.***Order was shipped******.**.** **:** (GMT-*): Delivery*at least that's what the Tracking Number LO*********CN says. But i haven't recieved the Package yet!******.**.**-**.***After waiting a few days i TRIED to contact the store several times (politely), they should start a "Nachforschungsauftrag" (search for the package on the homepage from DHL).*I even sent him the link to mentioned dhl-site (engl. version)******.**.***I started a dispute on the aliexpress page.*they'll start to investigate at ****.**.** if the seller isn't cooperating******.**.** * **:***Seller: "so sorry about that this parcel has some problems on the shipping" - and that's it!******.**.**: *status today: NO RESPONSE & waiting for aliexpress to react

GetHuman4208232 did not yet indicate what AliExpress should do to make this right.

How GetHuman4208232 fixed the problem
Meanwhile the customer support from aliexpress started to investigate and they imediatly refunded me.*so I GOT MY MONEY BACK!*i don't know if my 'gold status' helped (whatever that means...)
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AliExpress

Missing Order issue
Reported by GetHuman4208232
Jan 6th, 2020 - a year ago
Fixed
GetHuman4208232 shared how to fix
Seen by 5 customers so far
Similar issue to 15267 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman4208232 started working on this issue
Jan 6th 1:21pm
GetHuman4208232 confirmed the issue is fixed. Hooray!
Jan 8th 6:10pm

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