I did not get my refund as agreed with seller. Aliexpress 'supposedly' sent the refund...

GetHuman4078655's Refund a Charge issue with AliExpress from December 2019

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The issue in GetHuman4078655's own words
Get a refund as agreed with seller. ... I did not get my refund as agreed with seller. Aliexpress 'supposedly' sent the refund on November **th as stated in their portal, but my bank (REVOLUT) did not recognize any transaction for refunds from Aliexpress.
They insisted that the money was sent back to my account. However, the money did not reach the account destination.
I just want to recover my money. As a customer I have the right to request a refund.
New customer. And very disappointed.
Called my bank multiple times. I filled out a refund form. Still waiting for the verdict.
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AliExpress

Cellphone purchase
Refund a Charge issue
Reported by GetHuman4078655
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 14546 others
0 customers following this

Timeline

GetHuman4078655 started working on this issue
Dec 11th, 2019 4:06pm
GetHuman4078655 indicated the issue is not fixed yet.
Dec 12th, 2019 6:19am
GetHuman4078655 indicated the issue is not fixed yet.
Dec 12th, 2019 5:54pm