AliExpress Customer FAQ

If you haven't received a confirmation email after placing your order, please check your spam or junk email folder. Sometimes, emails can be filtered there. Additionally, you can check your order status directly on the AliExpress website or app by logging into your account. If there’s an issue with your order, the order status will typically provide more information.

If the store has closed and you haven't received your product, it's best to open a dispute through your AliExpress account. You can explain the situation and request a refund. Make sure to provide any relevant details and evidence regarding your order. AliExpress has a buyer protection policy that can assist you in resolving issues like this.

Чтобы вернуть деньги за оплаченный заказ на АлиЭкспресс, необходимо открыть спор через вашу учетную запись. В разделе "Мои заказы" найдите нужный заказ, выберите опцию "Открыть спор" и следуйте инструкциям на экране. Укажите причину возврата и прикрепите необходимые документы. После оценки вашего запроса продавец или АлиЭкспресс примут решение о возврате.

It's possible that there may have been errors in the delivery notifications. We recommend checking with your local postal service or delivery company for any updates on the parcels. Additionally, you can look for any delivery receipts or tracking information provided in the emails. If there's still confusion, we suggest waiting a little longer, as sometimes delivery can be delayed.

If you have already verified your email and can log in to your AliExpress account, you generally won't receive additional verification codes for the same email unless you try to change your email or password. If you are experiencing issues or the verification code is required for another action, ensure that your email service is not filtering AliExpress emails to spam or junk folders.