As Ali Express told to give the evidence,I visited the post office but the say that why...

As Ali Express told to give the evidence,I visited the post office but the say that why will they give the evidence to me,if the command comes from upper departments then only they will give the evidence to them or give answers to them .*br***br***br**So,What should I do now??*br***br** * * * Please help me out.*br***br***br**I want either the product or the refund.*br***br** * * * Please figure it out team*br***br** * * * I am very disappointed by the * * * * * * * * * * * * * service.*br***br** * * * Please understand me also,I have * * * * * paid for the product and now as,I * * * * * * * have not got*recieved my * * * * * * * * * * * * * * * * * * * * * product,I want either my money * * * * back*refund or the product.*br***br**Please you contact the shipping company and in meanwhile,please initiate me with the refund or my product.*br***br** * * * *br***br**Tracking number- RB*********SG*br***br**Order id-****************br***br***br**As a valued customer * of yours I would be highly * thankful for your support.*br***br***br**Thanks &* Regards,*br***br**Harsh Raj*br*