AliExpress Customer Service Issues

I ordered a Yongnuo lens on March 28th, and I still haven't received it. I have requested to extend the protection time three times, but the tracking number provided doesn't work and has expired. I have been in contact with the seller for two months, and they keep asking me to wait. It's been almost four months since I placed the order, and I doubt I will ever receive the parcel. The seller has agreed to refund my money, but AliExpress is refusing, stating that the protection time is still running. They advised me to wait for ten more days. I have contacted AliExpress twice, and each time they say the same thing, even though the protection time ends on July 25th. What can I do to get AliExpress to refund my money?

I encountered an issue with a product I purchased online, initiated a dispute for a refund and return shipping paid by the seller, and provided evidence to support my claim. After the seller asked me to change the dispute reason to "personal no longer wanted" for a full refund, I did so. However, now the seller insists I cover the return cost, claiming the item was as described. I believe the seller is being deceitful by altering the terms of the resolution. Despite attempting to contact AliExpress customer service through live chat and awaiting an email follow-up, I remain unable to address this situation.

Subject: Issue with Order for Wolf Drinking Mug I recently ordered a Wolf Drinking Mug from AliExpress with Order ID: *************** on Jul. **, ******. The total cost was $*.** after using a $*.** coupon. Unfortunately, there was a system issue on AliExpress causing multiple failed transaction attempts. Despite the first three failed attempts deducting funds from my credit card, the fourth try was successful. I am now seeking a refund for the initial three unsuccessful transactions. Email: [redacted] Name: Leroy Graham Shipping Address: LEROY Graham [redacted] NW 78th Ave ShipMe [redacted] KIN Doral, FL Doral, Florida, 33[redacted] United States Phone: +1-[redacted]/[redacted] I would appreciate your prompt attention to this matter.

The seller's customer service has been consistently poor from the start. Initially, she sent the wrong invoice for the wig I ordered, causing issues with customs in my country, for which she took no action. Despite paying $53.57 for the wig, she proceeded to send a $[redacted] invoice, resulting in extra charges to clear the wig due to her mistake. Upon expressing my concerns, she only offered a $16 credit, which does not cover the additional fees I incurred. Moreover, she insisted that for a refund to be processed, I must sign up for a PayPal account, even though this was not the original payment method used. I firmly stated that I prefer the refund to go back to my online account instead of signing up for PayPal, as it incurs additional costs in my country. The seller's communication is lacking, and her demeanor has been rude, displaying a pattern of very poor service throughout. I seek assistance to ensure the refund is credited back to my online account. The order ID for the item is [redacted][redacted].

Dear Customer Support, I kindly request that you review my account. I have been a loyal customer spending a significant amount in your stores. Recently, I encountered an issue with my orders. I spoke with Eva, who unfortunately seemed unhelpful and directed me to irrelevant topics. As a result, I am unable to confirm with the seller the receipt of my orders. This is a recurring problem, and I find it frustrating. Furthermore, I keep being redirected to the Spanish version of the website despite being an English speaker. I urge you to improve the customer service experience by addressing these issues promptly. I have found better service at Wish.com, where refunds are processed efficiently in case of undelivered parcels. Sincerely, Marlene McMurchy

I placed an order for three pairs of sandals at Lovergirl Nag Store and paid $18 USD. However, I never received the items, and when I checked their site, it showed that the orders were canceled, which I did not do. The store marked the order as finished even though I didn't get the sandals or a refund. I tried to start a dispute on AliExpress, but there was no option for those specific items. I've reached out for help everywhere but haven't found a solution. AliExpress tends to rule against buyers, and the seller is unresponsive to my inquiries. I've had similar issues with AliExpress before, and their resolutions have been unfair, often siding with the sellers. It's frustrating dealing with unethical practices from AliExpress, especially as a buyer from the USA, as they seem biased against us.

I purchased an Aroma guitar transmitter from Buying Co. My order ID is [redacted][redacted]. There is a defect with the product, and I have sent two YouTube videos of it to the seller as requested. The seller mentioned they forwarded the videos to the factory for investigation of the product's fault and promised to update me within 2 days. However, it has been 5 days and I have not heard back. This issue has been ongoing for over a month now. I informed the seller that if they do not respond regarding this matter, I will escalate it to AliExpress. I am requesting a full refund. Your assistance regarding this matter would be greatly appreciated. I am looking for the AliExpress Complaint Center contact information to proceed. If this matter remains unresolved, I will not make future purchases on AliExpress and will not recommend it to others.

I purchased a projector that arrived late, and upon setting it up, I discovered a large black spot on the screen caused by an internal issue. The seller accused me of damaging it, despite the problem being present out of the box. I returned the item as instructed, paying $70 for shipping, only to be informed they wouldn't cover the shipping cost. I provided proof of shipment but have yet to receive a refund. I decided to order a different projector from the same seller on the Ali Express app, but experienced similar issues. After being given excuses about customs delays, I realized they had overcharged me by $[redacted]. When I asked for a price adjustment as I had just made a recent purchase, the seller refused citing that my order was already processed. It's frustrating to be treated this way when a simple apology and resolution could have sufficed. I have all the email correspondence saved on my phone to support my claims.

Dear Sir/Ma'am, I am writing as Chogyel Wangdi, a customer on AliExpress from Bhutan. My order with the tracking number JNTCU[redacted]YQ or KD[redacted]3 is currently being held by FPS Logistics in New Delhi, India. I have provided a copy of my driver's license as part of the KYC documents. Customs is requesting duty charges of RS.[redacted].12/-, which my seller, Haoli Tools Store, initially said they would pay. However, they have not paid and claim they have already done so. After requesting a payment receipt, the seller informed me that J-net Courier is supposed to pay from their account. I am seeking assistance on how to proceed to receive my ordered goods promptly as I am unsure of the package's condition. Additionally, I would appreciate it if you could provide me with the contact details for AliExpress Associates in New Delhi, India. Thank you, Chogyel Wangdi

I'm reaching out about an AliExpress order made on 6/7 for a men’s large Bryce Harper Jersey due by 7/2. Despite being charged, there was no confirmation email or tracking number. By 7/8, then 7/9, and finally on 7/11, after finding two identical orders with tracking numbers on my account, everything vanished without a trace. The item supposedly shipped on 6/12 never left. Attempts to contact the seller on 7/9 yielded no response, and now I'm left with no items, messages, or a way to track the package - only the charge on my bank statement. I've tried to resolve this for weeks without receiving any help. I have proof of payment and now request a refund as the item remains undelivered.

Dear all, I've encountered two issues with the same seller on AliExpress. For order [redacted][redacted], the shipping fee was over USD $[redacted] for a product under USD $3. I requested a cancellation due to this discrepancy but have not yet received the refund, which is significant and affecting my personal finances. The second problem is with order [redacted][redacted]. I received two watches, but they both stopped working after only 5 days. I kindly ask for your assistance with both cases, as I believe I am being targeted by fraud on your platform. Sincerely, Cristian Ruiz

My wife, E. Munro, placed an order for a royal blue dress on 19/07. $58 was charged to our credit card, but we have not received any order confirmation yet. I, A. Munro, also ordered a Fitbit on 19/07. An amount of $21.97 was charged to our credit card, but we have not received an order confirmation for this purchase. Another Fitbit was ordered for $27, and we did receive confirmation for this. If these orders will not be processed and delivered, we kindly request an immediate refund to our credit card. Regards, A. Munro

I bought a high waist trainer based on their provided size chart, which indicated it should fit XL/XXL sizes (60 kg to 80 kg). Despite weighing 75 kg ([redacted] lbs), within the recommended range, the product was too small even for my thigh. I sent photos to the seller showing the fit issue, but they requested my waist measurements in centimeters, which I declined as the size chart was in pounds. I mentioned my willingness to return the item with the shipping label and requested a refund, yet they only offered USD5.00, insisting it was non-refundable. Despite providing detailed pictures showing the product's lack of stretch, the seller is now unresponsive, and I'm unsure about the refund status. I am frustrated with the unprofessional handling of this situation and simply seek the return of my USD5.00.

Regarding the order numbers [redacted][redacted], [redacted][redacted], which were combined into one shipment under [redacted]0, I wanted to let you know that I have reached out to the sellers to inform them that I have decided to cancel the order. The products received were not the medical items I selected but different ones. I have also tried contacting AliExpress using the previous number provided, but it was unreachable. I want to clarify that I reject any responsibility for the returned products, as they are not the approved items. I understand that the products have been sent back to the warehouse in China. Therefore, I am formally requesting the cancellation of the shipment due to the incorrect products received. I take full responsibility for this decision.

I have sought information from my neighbors and contacted my local post office regarding the two items I purchased from AliExpress, but I have not yet received anything. I have opened a dispute, and despite the seller claiming they have been delivered and signed for, neither my wife nor I have received the items. It seems like the 2 items may have been delivered to the wrong address as neither my wife nor I signed for them. After checking with the local post office and my neighbors, there is no record of the items being delivered to me. The seller's response has been unhelpful and dismissive, refusing to take responsibility for the delivery issue. They even stated that they earn $[redacted] a day and do not care about my £6.26. This situation is frustrating as I have paid for the items and have not received them, despite the seller's guarantee of delivery or a refund.

I have purchased four items, and three have been shipped, but one item has not been shipped for seven days since my purchase. On July 23rd, the seventh day after my purchase, I inquired about when to expect delivery. In the AliExpress MyOrder page, the status showed "Not Shipped" with the option to "Cancel / Refund Order." However, when I asked for more information, the Cancel Order button was disabled, and the status changed to "Awaiting Delivery" on July 24th, with no updates provided. When I clicked on "Track Order" on the 24th, no information was available, and it stated I could apply for a refund if the order is not received by September 21, [redacted]. This is frustrating as I bought the cold jacket for the winter season in New Zealand, and by the end of September, winter will be over. The seven-day period has passed, and I would like a refund immediately. Order ID - [redacted][redacted]

Hello, this morning I attempted to place an order, but encountered an error message four times prompting me to sign in again due to a timeout issue. Each time this happened, my shopping cart was empty, and I had to search for the products again. After multiple attempts to pay, I later discovered that three orders had been processed, despite the errors. I tried to cancel the duplicate orders but encountered a message stating "connection issue." I have screenshots of the errors and am puzzled about how the payments went through despite the errors. I only intended to proceed with my last order. I have reached out to the sellers for a refund, but it seems they are not responsive. This experience feels frustrating and confusing. Could you please provide clarification on the payment processing and rectify this situation promptly? Regards, Irina P.

I ordered 2 shirts from seller Zogga on [redacted]-04-22. After a few weeks, AliExpress marked the order as complete, but I have not received the items. The seller informed me that the items were returned to them and they would resend them. After a while, I received a different tracking number, but it also did not work. When I contacted the seller, they said it was returned again. I requested a refund as I no longer wanted the items, and the seller advised me to open a dispute. I am trying to open a dispute, but it tells me I can only do so after receiving the item within 15 days. The seller insists that I need to open a dispute to get a refund. I am frustrated with the back-and-forth via email and chat and just want a solution.

The product I ordered from Aliexpress was not as described in the advertisement. Despite my attempts to resolve the issue with the seller, they insisted on me returning the item at my expense, which I disputed. Aliexpress did not address my concerns or acknowledge the evidence I provided. The chat bot was unhelpful as it could not access my messages. I emailed a complaint to trade [redacted], but did not receive a response. Aliexpress ultimately decided not to issue a refund without the return of the item, which would be more costly than the product itself. My experience has led me to believe that Aliexpress does not prioritize buyer satisfaction like Ebay does, making it a less secure platform for shopping.

Dear AliExpress Support Team, I am Nofar Sienna Amiri from Israel and a loyal customer. On May 21, [redacted], I ordered the "Super AMOLED LCDs for Samsung Galaxy Alpha G850" with Order ID: [redacted][redacted] for $38.72. Upon its arrival at my post office on May 30, [redacted], I found the screen to be broken when I opened the package. I believe the damage occurred during shipping or delivery, as I did not mishandle the item. Despite contacting both my post office and the seller on AliExpress, no one has taken responsibility, leaving me with a broken screen and a charge of $38.72. I kindly request a refund or a replacement screen that is undamaged. Your assistance in resolving this issue would be greatly appreciated. Thank you, Nofar Sienna Amiri