I had a dispute with an item I purchased from:( SuperLEMFO Discount Store (Order...

GetHuman3323296's customer service issue with AliExpress from July 2019

Help with my AliExpress issue
First: share to improve GetHuman3323296's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3323296 may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman3323296's own words
I had a dispute with an item I purchased from:( SuperLEMFO Discount Store (Order ****************), for: LEMFO LEM* Smart Watch Waterproof Android *.* *GB * **GB Support SIM card GPS WiFi Heart Rate Wrist Smart Watches Phone For Men.*When I received the watch, I tried to charge it overnight and it did not charge. It only had **% battery, then I charged it for two more hours and it went down to **%. Then I filed a dispute and got a several emails from the seller trying to sent me a charging cable, which I refused, it was a new watch and everything should have been work correctly when I got i t. A few days later I receive an notice that the dispute has been resolved and information on returning the item then, when I log on to may account my info the order has been deleted and theres was no information about the order or dispute and refund. I'd like to no what is going on with your seller and what is the status of my refund. I received the watch from a US distribution location in California and I plan to send it back to that address. If this is the way your going to do business I will find other sites to spend my money with. It's not a good business practice not to have a person to speak to when your having a problem, texting a robot is good customer service. This would have never happened on Amazon. I'd like to know what is the status of my refund and when I should expect to receive it? Total of $**.**

GetHuman3323296 did not yet indicate what AliExpress should do to make this right.

How GetHuman3323296 fixed the problem

We are waiting for GetHuman3323296 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3323296
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 29163 others
0 customers following this


GetHuman3323296 started working on this issue
Jul 27th, 2019 11:31pm
GetHuman3323296 indicated the issue is not fixed yet.
Jul 28th, 2019 4:37am

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians