I had a dispute with an item I purchased from:( SuperLEMFO Discount Store (Order...

GetHuman3323296's customer service issue with AliExpress from July 2019

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The issue in GetHuman3323296's own words
I had a dispute with an item I purchased from:( SuperLEMFO Discount Store (Order ****************), for: LEMFO LEM* Smart Watch Waterproof Android *.* *GB * **GB Support SIM card GPS WiFi Heart Rate Wrist Smart Watches Phone For Men.*When I received the watch, I tried to charge it overnight and it did not charge. It only had **% battery, then I charged it for two more hours and it went down to **%. Then I filed a dispute and got a several emails from the seller trying to sent me a charging cable, which I refused, it was a new watch and everything should have been work correctly when I got i t. A few days later I receive an notice that the dispute has been resolved and information on returning the item then, when I log on to may account my info the order has been deleted and theres was no information about the order or dispute and refund. I'd like to no what is going on with your seller and what is the status of my refund. I received the watch from a US distribution location in California and I plan to send it back to that address. If this is the way your going to do business I will find other sites to spend my money with. It's not a good business practice not to have a person to speak to when your having a problem, texting a robot is good customer service. This would have never happened on Amazon. I'd like to know what is the status of my refund and when I should expect to receive it? Total of $**.**

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AliExpress

Customer service issue
Reported by GetHuman3323296
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 29163 others
0 customers following this

Timeline

GetHuman3323296 started working on this issue
Jul 27th, 2019 11:31pm
GetHuman3323296 indicated the issue is not fixed yet.
Jul 28th, 2019 4:37am

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