something went wrong - buy my flight - i could't buy the flight ticket but the money are gone

GetHuman-avataneo's customer service issue with Air India from April 2018

Help with my Air India issue
The issue in GetHuman-avataneo's own words
buy my flight ... something went wrong
i could't buy the flight ticket but the money are gone
have the money back
I have an issue with Air India too
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Air India

air india web site
Customer service issue
Reported by GetHuman-avataneo
Apr 21st, 2018 - 5 mons ago
I have an issue with Air India too
Not resolved
Seen by 5 customers so far
Similar issue to 179 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-avataneo started working on this issue
Apr 21st 7:25am
GetHuman-avataneo indicated the issue is not fixed yet.
Apr 21st 8:40am
GetHuman-avataneo indicated the issue is not fixed yet.
Apr 22nd 4:42pm