How Do I Change a Booking on Air India?

In a nutshell: Air India offers a simple and customer-friendly method to change flight bookings. Passengers can change their bookings online or through a call, depending on the flight change policy. There are different fees for changing bookings within 24 hours of departure or less than 24 hours. Passengers can access their booking on the Air India website using their reference number and last name/email ID. They can then choose the appropriate change option and complete the process. Alternatively, passengers can contact customer care or use the email/chat option for assistance with changing their booking.

Jeff Whelpley is the editor / author responsible for this content.
Feb 12, 2024


Changing a booking with an airline can be a hassle, especially when you're not sure where to start. Air India provides the easiest method to reschedule flight bookings whenever you have unexpected situations that require you to change the date. They have an easy and customer-friendly method. In this guide, you'll learn the step-by-step process to make the necessary adjustments to your Air India reservation without the need to call customer service.

Understand the Air India Flight Change Policy

For you to change the booking on Air India, you need to understand their flight change policy. They are dependent on whether the passengers are doing their changes online or via a call.

Changing Booking Within 24 Hours of DepartureFor 1st class passengers, changing the date is free if the changes are made within 1 hour before the departure and purchase a ticket at least 7 days before departure.If you’re a business or economy class passenger, you will be charged INR 3000 or basic fare.Changing Booking Less Than 24 Hours of TravelIf you are a first- and business-class passenger, you will be charged INR 3000 or basic fare.If you are in economy class, the Air India date change fee is equal to the basic fare of a ticket.

Visit the Air India Website

Open the official website of Air India on the manage booking tab.

How Do I Change a Booking on Air India? (Step 2)

Access your Booking

You will find an amicable self-service option. Enter the required information to retrieve your booking. This includes your booking reference number (BNR) and the last name/email ID of the passenger.

How Do I Change a Booking on Air India? (Step 3)

Choose Change Options

Depending on the type of change you need, Air India may offer various options such as changing the date, flight, or passenger details. Select the appropriate option for your needs. Then click finish. You will receive an email showing the changes.

Contact Customer Care

Air India has provided excellent customer care services that are designed to help customers with their issues. If a passenger is short of time, they can seek assistance from Air India to change their booking by contacting the support team directly. Additionally, they provide a 24/7 international customer care service so you can call anytime from wherever. After dialing the number, they mention an IVR menu. You MUST select the options that direct the call to the customer service executive.

How Do I Change a Booking on Air India? (Step 5)

Email/Chat Option

If you don’t have the time to call or change on the website, you can email Air India on their official email ID with a request to change the dates of the flight. They will get back to you.

With the advanced technology, Air India has a live chat option with customer care executives. On the right top corner of the website. Click the support the ‘Contact Us’ option. It will redirect you to a page with the ‘Ask AI.g' option where you can chat with a customer representative.

Chat is the quickest way to communicate with them because they respond immediately and you get to have a one-on-one conversation with them. As a passenger, you will get live solutions to your problems the fastest.

How Do I Change a Booking on Air India? (Step 6)


Changing a booking with Air India is a straightforward process that can be conveniently done online through their official website. By following the step-by-step guide outlined above, you can easily modify your reservation without contacting customer service.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Change a Booking on Air India?

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