I had booked a room which showed a en-suite and gave an option for a larger bed. I tick...

GetHuman-shanikau's Complaint About My Stay issue with Agoda from September 2019

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The issue in GetHuman-shanikau's own words
I had booked a room which showed a en-suite and gave an option for a larger bed. I ticked it. I was told they clean rooms. I was disappointed to find the tiny hovel of dated room. Still I bit my lip and thought I only have sleep the night. I got in the bed only to be bitten by in a matter of ** minutes. I knew it could not be from outside I closed window at *pm. It then became very cold. My body started aching I went to reception where I asked for a clean Duvet. When I took the old one off I found * insects and mouse droppings on Duvet, I was horrified, I went down to ask if room could be cleaned. I was offered a another room with a bigger bed. This was more * star dated but clean. I could not sleep due to the bites. I got washed and dressed soon as it was morning and left. I took my suitcase to the event at Southend-On-Sea. I had a really bad experience i still feel unwell. I feel A full refund or more should be given. Although it can never repay my experience. I have got pictures of room insects mouse droppings if you need to have proof.**Shani Kaur

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Agoda

Complaint About My Stay issue
Reported by GetHuman-shanikau
Sep 2nd, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 36503 others
0 customers following this

Timeline

GetHuman-shanikau started working on this issue
Sep 2nd, 2019 12:13pm