Before contacting them, items GetHuman1599188 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1599188's own words
Hi Team Agoda,**I have made a room booking on **th November **** (checkin on **th November ** and checkout on **th November **) using my credit card through AGODA website (Booking ID: *********).**When I came to the hotel,the staff at reception said the credit card transaction was declined and requested me to pay by cash.**I just checked with my bank (Citibank credit card).They said the transaction using my credit card has been successful as well.**authorization code: ****** for easy hotel Heathrow.**Hoping to get a reversal to my credit card back to the soonest.If you have any inquiries kindly reach to my mobile at *** *********.
GetHuman1599188 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1599188 fixed the problem
We are waiting for GetHuman1599188 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.