I’ve been trying to contact agoda... been messaging you to your website about our compl...

GetHuman-wilder_m's customer service issue with Agoda from November 2018

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The issue in GetHuman-wilder_m's own words
I’ve been trying to contact agoda... been messaging you to your website about our complain since nov *. I’ve made a booking for nov *-* at Tulip Creek Deira,Dubai last Oct * ****.It’s confirmed and paid.Charged on my card last oct * according to my billing.But saddly when we get their last nov * the receptionist said our booking was cancelled.We showed our copy of booking confimation indicated paid.So how come it was cancelled. But the Receptionist (name Moiz) insisted he cant gave us room bcoz it’s cancelled. We ask him call agoda. But said we should be contacting agoda.but sadly we cannot contact you.been messaging you since then but no reply.So in the middle if the night we were forced to look for another hotel.So inconvenient... so disappointing. I’ve been messaging you thru your app but until now no reply... pls refund my payment. Been booking on your app even before but what happen was so disappointing.

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Agoda

Customer service issue
Reported by GetHuman-wilder_m
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 12656 others
0 customers following this

Timeline

GetHuman-wilder_m started working on this issue
Nov 10th, 2018 5:09am