I wish to modify my booking. Downgrade to Executive room instead of Family Room. One of...

GetHuman-putriman's customer service issue with Agoda from November 2018

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The issue in GetHuman-putriman's own words
I wish to modify my booking. Downgrade to Executive room instead of Family Room. One of my family member is not able to make it due to some health issues.**Booking details are:***) Booking no: ***********) email address : *****@***.com**) Property name : The Explorer Hotel Malacca**) Check in : ***********) Check out : ************) Room booked : Family room**To be modified to: Executive room
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Agoda

Customer service issue
Reported by GetHuman-putriman
Nov 3rd, 2018 - a mon ago
I have an issue with Agoda too
Fixed
Seen by 2 customers so far
Similar issue to 11883 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-putriman started working on this issue
Nov 3rd 8:34am
GetHuman-putriman indicated the issue is not fixed yet.
Nov 6th 1:43pm