I booked * rooms (basic superior) yesterday morning (ie. ** Oct ****). My booking ID is...

GetHuman1455678's customer service issue with Agoda from October 2018

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The issue in GetHuman1455678's own words
I booked * rooms (basic superior) yesterday morning (ie. ** Oct ****). My booking ID is *********. Rate per room including breakfast selected on Agoda's website was quoted RM***. Total payment for * rooms amounted RM***.**. Hence, room per night is RM***.**. **Based on the above, I noted that there were additional charges of RM**.** per room on top of the rate of RM*** published on the website. I wanted to have the elaboration of the additional charges of RM**.** incurred per room. **This morning, when I checked again the website for a same standard of room, the price per room has increased to RM***. Though price has increased to RM*** per room compared to RM*** but total payment required is only RM***.** compared to my payment of RM***.** per room as mentioned above. **May I have the management to provide the justification on the addtional charges mentioned above please.**Your prompt response would be much appreciated. **Thank you.

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Customer service issue
Reported by GetHuman1455678
Oct 31st, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 11546 others
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GetHuman1455678 started working on this issue
Oct 31st, 2018 1:18am