Hi, I booked the resort twice back on ***** US time but shows ***** Taiwan time. The tw...

GetHuman-pearlwa's customer service issue with Agoda from October 2018

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Hi, I booked the resort twice back on ***** US time but shows ***** Taiwan time. The two booking* are: ********* & ********* There were technical difficulty*system support message right after I processed the credit card. So I entered the card the second time and got the same error message. I got two agoda confirmation emails with two booking numbers within * mins. Agoda changed the booking date automatically at the second attempt on booking (after the first tech error msg) I confirmed the ********* booking and canceled the *nd duplicate error one********* due to your system error*duplicates. Please issue refund of twd$*****. I've been using agoda and will use your service for other ** days travel booking. Please confirm refund for ********* ASAP so I can keep booking the other hotels very soon. Thank you!
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Agoda

Customer service issue
Reported by GetHuman-pearlwa
Oct 18th, 2018 - a mon ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-pearlwa started working on this issue
Oct 18th 8:31pm
GetHuman-pearlwa shared this issue with friends on Facebook
Oct 18th 8:32pm
GetHuman-pearlwa confirmed the issue is fixed. Hooray!
Oct 18th 8:33pm