Overcharged for a hotel booking

GetHuman1216788's customer service issue with Agoda from September 2018

11 views | 8258 similar | 0 following
Help with my Agoda issue
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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1216788's own words
Trying to get someone in Agoda to look into the issue why I am overcharge and to reimburse the difference ... I made a booking (booking ID: *********) for Hong Kong Harbour Plaza North Point from Oct ** - Nov ** with a daily room rate of SGD*** and using the SEPSAVE*%, manage to get the total charge as SGD***.**. I was surprised however that my credit card was charged SGD****.**. Why am I charge a higher price when in fact I was shown a lower price for confirmation. Please take a look and reimburse the difference back to my credit card. Thanks
No one in the Helpdesk call number is picking up my call
By reimbursing me the overcharged difference in the hotel cost
I have been booking through Agoda all these years and this is the first time this is happening.
What else can I do. I have even called US number but was told of incorrect number to call. I cannot solve the issue myself. Someone from Agoda needs to look into this
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Agoda

Using Agoda website to make hotel booking
Customer service issue
Reported by GetHuman1216788
Sep 27th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 8258 others
0 customers following this

Timeline

GetHuman1216788 started working on this issue
Sep 27th, 2018 10:04am

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