Hello My name is Jovan and I amd the Front Office Manager for the Ramada Inn on North...

GetHuman-jovanhea's customer service issue with Agoda from September 2018

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The issue in GetHuman-jovanhea's own words
Hello My name is Jovan and I amd the Front Office Manager for the Ramada Inn on North *Temple in Salt Lake City Ut *****...Im sending an email regarding Mrs. Yvonne Looye she has recently stayed with us and she has been over charged with you guys she has asked me to contact you regarding this issue she states monday night sept ** **** she was charged by AGODA and tuesday through saturday she was charged by the Ramada North Temple no she is double charged for the monday by AGODA and Ramada she would like a refund from you guys on your end
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Agoda

Customer service issue
Reported by GetHuman-jovanhea
Sep 24th, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 7978 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-jovanhea started working on this issue
Sep 24th 10:30pm
GetHuman-jovanhea indicated the issue is not fixed yet.
Sep 24th 10:31pm