Hello,**I am contacting you in regards to a reservation we received from you guys. I wo...

GetHuman986404's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman986404's own words
Hello,**I am contacting you in regards to a reservation we received from you guys. I work at Hotel San Carlos in downtown Phoenix AZ. I need to make the reservation for a Lisa Howe but I can't pull up the cc information from you guys for the reservation. The booking ID is *********. When I go to your Agoda site it will not even pull up the reservation at all. Can you fix this so I can make the guest reservation.**Thank you,**Front Desk*Hotel San Carlos
GetHuman986404 did not yet indicate what Agoda should do to make this right.
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How GetHuman986404 fixed the problem
I think your website just needed to be reset because I was able to pull the guests reservation up. Thank you
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Customer service issue
Reported by GetHuman986404
Aug 13th, 2018 - a yr ago
I have an issue with Agoda too
GetHuman986404 shared how to fix
Seen by 3 customers so far
Similar issue to 3727 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman986404 started working on this issue
Aug 13th, 2018 5:38pm
GetHuman986404 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 6:42pm