In May, my ** yr old Samsung S** was acting weird* dropping calls, completely shutting...

GetHuman-berly_'s Dispute a Charge issue with AT&T from September 2019

Help with my AT&T issue
First: share to improve GetHuman-berly_'s odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-berly_ may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-berly_'s own words
In May, my ** yr old Samsung S** was acting weird* dropping calls, completely shutting down, freezing. I called ATT many times to be told that it has a hardwire problem and cant be fixed. I was advised to just use my upgrade and get a new phone. All fees would be waived and I would be able to just roll my remaining S* payments over to the new device since it was a harddrive issue and nothing that I did wrong. No upgrade fee. Nothing!! Lies! I go pick up the phone, immediately charged $**. Then charges for upgrade fee and new device fees start popping up. So everything they told me wasn't supposed to be charged, was charged. By then, the ** day return date was passed. After trying every day for a month, everyday, I was finally given permission to return the device and be refunded my monies. Again, lies. I returned the phone only to be charged $*,***.**. Taken out of my bank account. I called some more. Finally was told that a credit resolution case needs to be opened, and in * days I would be called back. Again, lies. I called them and it took Janelle *:**:** to tell me that my case was resolved and the funds were going to be reversed back to me within **-** business hours. Once again, lies. Turns out Janelle is a liar. They are not going to reverse my money and somehow I owe ATT $*,***.**. Crazy how I SOMEHOW OWE THE EXACT AMOUNT I WAS SUPPOSED TO BE REFUNDED!!! After almost ** yrs I am understandably no longer a customer. And I need to speak to someone about this whole crazy situation. Any help is greatly appreciated.

GetHuman-berly_ did not yet indicate what AT&T should do to make this right.

How GetHuman-berly_ fixed the problem

We are waiting for GetHuman-berly_ to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Dispute a Charge issue
Reported by GetHuman-berly_
Sep 3rd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 12083 others
0 customers following this

Timeline

GetHuman-berly_ started working on this issue
Sep 3rd, 2019 3:20pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies