AT&T Customer Service Issues

I have always paid my AT&T bill on time without missing any payments. In February, I made a double payment to cover my entire bill. However, I recently noticed a late charge on my account even though I have logged in multiple times and it showed a balance of $0. Suddenly, there is a past due balance showing up, and they claim they did not receive my March payment made on February 26th. I felt very frustrated and disrespected speaking to various customer service representatives today. This experience has left me feeling upset and considering switching to a different provider because I believe AT&T is asking for a payment that I have not seen reflected on my account until now.

I visited the AT&T store to buy an Apple Watch but encountered an issue trying to add a line as my son's account is overdue. Surprisingly, AT&T included his charges on my bill without my consent. I have been contacting them for 12 days to rectify this but keep getting transferred from one person to another without a solution. I simply want the incorrect billing removed from my account, as we have never had any problems before. Your assistance in resolving this matter would be greatly appreciated.

I have been with AT&T since the bag phone era. Now disabled and on SSI, I contacted them to replace my phone due to a broken port. During the call, I informed them of my need for a cheaper plan due to my age and cancer diagnosis. They mistakenly added an extra line to lower my bill without my knowledge, causing my bill to exceed my budget. Quennie (Badge # QB931X) assisted in removing the extra line and offered a Samsung 10 replacement for my Samsung 8. However, I encountered difficulties in the process, with different representatives providing conflicting information. Despite spending hours on calls, the issue persisted, resulting in frustration and confusion. The addition of an unauthorized line and lack of clear communication within departments worsened my experience. I received an email from Quennie confirming a $82.00 bill, without any activation fee. My case number is CM[redacted][redacted], and order number is 56-[redacted][redacted]. I had to cover the cost of the additional line added by AT&T, causing undue stress for a loyal customer since [redacted]. I am disappointed with the service and lack of coherence among departments, reflecting poorly on AT&T.

I have been a loyal AT&T customer for a long time. This morning, I was surprised to learn from Citibank that AT&T has sent me to collections for $[redacted]. I never received any notification about this issue, and despite making four calls to AT&T, I was simply directed to the collection agency who couldn't provide any information other than requesting payment. This whole situation has been frustrating and unprofessional, especially since my credit score has been affected by something I had no knowledge of and AT&T cannot furnish any documentation for. I hope AT&T can resolve this matter promptly by verifying the details and reaching out to me at the email address provided or at [redacted]. Thank you for your assistance.

Hello, I am experiencing ongoing WiFi connectivity issues. Despite having three technicians examine the problem, they have determined that the root cause lies deep underground. The latest technician mentioned that the buried issue poses a significant challenge. Additionally, he commented on our device count totaling 18, implying that it might be overwhelming for the service. However, compared to other households, this number seems reasonable for a family of four. The technician suggested that the main line distance could also contribute to the problem. Considering the repeated failed attempts to address the problem and the impact on my family, I am considering switching providers. It is frustrating that after a year, the issue persists unresolved, causing disruptions to essential tasks like homework. I am uncertain about the timeline needed to fix the underground problem and whether the current service can accommodate our device usage adequately. Your assistance in clarifying these matters would be greatly appreciated. Thank you, T.W.

I am experiencing complications with my billing and am seeking a representative to meet in person at the church's location to review all relevant communications and discuss the proposed resolutions for the issue at hand. Reaching a 'real person' by phone has been challenging, and as a small church, we cannot afford the billing discrepancies that have arisen. Despite reducing our service needs, we are faced with increased costs and service discontinuation threats. I kindly request a representative to contact me to schedule a face-to-face meeting for a thorough discussion and resolution to this matter. I would prefer the meeting to take place at the church on a Tuesday morning at 10 AM, as my office hours are flexible. The problem originated when a new contract, tripling our bill, was issued without authorization and communication with the church. I have made adjustments to our phone account and submitted a partial payment with the understanding that it would hold the account during the resolution process, which I was informed would take 2 to 3 billing cycles. However, contacting the appropriate person for a review has proven to be unsuccessful. Kindly reach out to me to arrange a meeting as I lack confidence in resolving this over the phone.

I am experiencing difficulties with my AT&T bill. My account was suspended, and I am unable to call them as my phone is not working. I believe my bill is higher than it should be. Despite doing some upgrades, the total amount of $[redacted] seems excessive, especially considering I cannot afford the $[redacted] portion. I value being a loyal customer and wish to resolve this issue to continue with AT&T. It would be more reasonable for AT&T to find a solution to keep me as a customer rather than losing my business entirely. My family, including my grandma and mom in a nursing home, rely on our phones. I am feeling upset and frustrated about the situation. I have attempted to reach out via email and Facebook without success. Without a working phone, I am struggling to contact them. I hope to resolve this matter and find a way forward with AT&T.

On September 10, I had a scheduled appointment for Direct TV and internet setup from 9-11 am. Unfortunately, nobody arrived, so I had to call customer service. It took a while to get through, but I managed to reach tech support and scheduled a technician. Despite some strange excuses given during installation (mentioning AT&T layoffs), they couldn't finish the setup and asked to reschedule for the next day. When I called back on September 11, I was directed to the wrong department and faced another lengthy wait before being informed they couldn't do anything except reschedule a week later. I'm extremely disappointed with the service and have decided to switch to Spectrum instead. Their customer service is superior, and they offer better TV and internet packages. I've been an AT&T customer for years, but not anymore. I'm keeping my wireless account for now, but I'll be exploring other providers very soon.

Hello AT&T Customer Service, I would like to bring to your attention a billing issue we have encountered with our AT&T account. Despite removing a phone line from our account, we continue to be billed approximately $[redacted] each month on our AMEX statement for a service labeled as "U VERSE AT&T" starting in July [redacted]. After reaching out to your customer service on September 10, [redacted], we were informed by Jenny that the charges were related to a U-VERSE account and that our payment information needed updating, as the AMEX card on file had expired in August [redacted]. We want to clarify that we have not used or had an active U-Verse account in over two years. From February [redacted] to August [redacted], we were billed $[redacted].08 each month, and from August [redacted] to January [redacted], charges varied from $[redacted] to $[redacted].14, totaling over $[redacted]. Given that our AMEX account details were compromised and updated, we are perplexed by how AT&T continued to charge services to an expired or breached credit card. We are requesting appropriate compensation for these erroneous charges. Best regards, Carl and Coleen C.

Hello, I am Haoyu Xu. I have a prepaid wireless service with the phone number [redacted]. Could you please assist me in disabling auto-pay? I departed the USA on September 1st, and recently, I was still charged because auto payment was active. I've tried to access my account to turn it off but encountered login issues as it says my user id and password do not match. Normally, I receive temporary passwords to reset when in the USA, but being in China currently, I can't receive these messages for the necessary verification. I appreciate your help in turning off auto-pay. Thank you! Best Wishes, Haoyu Xu

My name is Daniel Salazar, with the phone number [redacted]. On Monday, the 19th of this month, Phillip Wagstaff, who can be reached at [redacted], visited my home claiming to be my assigned account manager. This was the day I had scheduled internet installation. Phillip offered AT&T mobile services, and after discussing my current plan with T-Mobile, he presented me with a no-contract AT&T plan initially priced at $[redacted] per month but with an auto-payment discount, he claimed it would go down to $[redacted]. Despite some discrepancies regarding activation fees and SIM card charges, I agreed to the new plan, enticed by the promise of an AARP credit and a lower monthly rate. However, my bill arrived showing unexpected charges, including a $60 activation fee and the monthly amount at $[redacted] instead of the agreed-upon $95. After encountering issues and failed promises to address the situation from Phillip, I escalated the matter to Nashira Boyd, his supervisor, who directed Phillip to resolve the discrepancies. Unfortunately, the issue remains unresolved, and I have been met with delays and unhelpful responses from AT&T representatives despite multiple attempts to seek assistance. I'm seeking help with rectifying these billing discrepancies and receiving the correct charges and credits promised to me.

My communication with AT&T today has been a nightmare. I spent over a half hour trying to get assistance. After calling [redacted] and awaiting a call back, the first person was unable to help me, so I requested to speak with someone in the Loyalty department. I was transferred to another individual who gathered all my necessary information. Upon being placed on hold, I was connected to yet another person who required the same details once more. After providing the information, I was placed on hold again only to be transferred to a different person who requested the same information yet again. When she attempted to sell me a cell phone service, I decided to hang up. The reason for my call was to revert my AT&T bill back to its previous amount. I noticed a $55 increase in the TV service. The necessary information I've provided four times already is as follows: Account # [redacted], Phone # [redacted] (cell), [redacted] (landline), Security# [redacted]. Please assist! Feeling frustrated. Thank you, John D.

I've been attempting to resolve my home phone bill issue for several months. Despite canceling my service months ago, it was never disconnected, resulting in ongoing charges. Despite numerous calls with AT&T customer service, the problem remains unresolved. When I relocated, AT&T / DirecTV requested an extra $[redacted] for installation at my new residence. I requested a service suspension until I could afford the fee, only to learn yesterday that my account was suspended due to non-payment, not as I had asked. Consequently, I can't access my email account, which is linked to all my essential accounts, including my children's school. I hope to have it reactivated soon so we can discuss the outstanding charges on my bill. My billing number is [redacted], former home phone number [redacted], and email [redacted] My account password is [redacted]. Unfortunately, I can't log in to review my final charges since my account is suspended, causing significant inconvenience.

Hello, I contacted AT&T to cancel both my Internet and DirecTV services due to a sudden increase in my bill to $[redacted]. The representative explained that the price hike was because my 2-year contract had ended. Despite the agent's efforts to find discounts, I couldn't afford the new rate on my fixed retirement income. She assured me both services would be disconnected in early October. However, I haven't received the promised email confirmation yet. Upon checking my account, I discovered a new order scheduled for installation on 10/07/[redacted], which is incorrect. This mix-up may lead me to switch back to Comcast for a better deal. I value the service I've received but found the recent customer service experience lacking efficiency since the merger. Hopefully, this issue gets resolved promptly to avoid losing a loyal customer due to service problems and high prices. Thank you.

I have been incorrectly charged around $[redacted] by AT&T for a phone I never received due to an error in the transfer from Verizon to AT&T. Although I cancelled the AT&T order promptly after noticing price discrepancies, my home phone service was still switched without my knowledge. This resulted in a two-week inconvenience until the issue was resolved by Verizon. Despite numerous attempts to address this with AT&T loyalty staff over the phone, the problem persists with no resolution. I demand that the charges for the unrequested phone be removed from my account as I no longer have any AT&T services apart from internet which I have retained. I have returned all equipment to AT&T via UPS. Sincerely, K. Swan.

I have a unified account #[redacted]50 and I want to cancel all my AT&T services, including 9 mobile lines, AT&T fiber, and Direct Tv Now. I purchased a Samsung Note 9 for a $[redacted] rewards card, as per a promotion, but I haven't received the rebate even after numerous calls and incorrect information from customer service. I was told conflicting details, and now I'm told I am not eligible for the rebate due to a new line coming from Cricket, which uses AT&T towers. I'm frustrated with the service and lack of clarity. I am now looking to switch to Verizon for better deals and want to terminate all my current services. I need a correct phone number to reach the right department for cancellation. My time is valuable, and I need this resolved promptly. Please reach out to me at [redacted]. Thank you. ~ Ronesha

Hi there, I'm Jessica Porter, and I've been an AT&T customer for around 3 years. Recently, my mother and I have been contemplating canceling our services due to some significant issues we've encountered. When I moved apartments on August 31, [redacted], I contacted AT&T to transfer my DirectTV Now service and internet to my new place. I was initially told it would be a simple transfer, but later found out a technician needed to come out. Despite several calls and reassurances, my installation was ultimately cancelled without explanation on September 7, [redacted]. I've spoken to 6 different representatives, including visiting an AT&T store, and was informed of two accounts under my name. I currently do not have internet or cable but am expected to pay $[redacted] at the end of the month. The lack of resolution and inconvenience has affected my work from home. I've generally enjoyed my experience with AT&T and appreciate your usual great customer service and prices. I kindly request a prompt resolution to this situation and a possible reduction in this month's bill. Thank you for your attention to this matter. Sincerely, Jessica Porter

I called AT&T to inquire about combining my bills after being a customer for over 3 years. The representative was respectful and attempted to assist me. However, I encountered issues with my internet connection, and despite multiple hours on the phone, no resolution was reached. The representative mentioned they were unable to help further, despite my urgency as a business owner needing to send my team out. I've been repeatedly told they cannot assist me due to circumstances. Without internet service, my operations are at a standstill. I value the assistance AT&T has provided in the past, but without a prompt solution, I may have to seek alternatives. My name is James Manley, and you can contact me at [redacted] as I am unable to access my email currently. Your prompt attention to this matter is greatly appreciated.

I recently received an S9 from my relatives and the phone has exceeded my expectations. However, it is stuck on Android 8.0, and despite checking for updates in the settings, it claims to be up to date when Android 9.0 has been out for months. I've followed all the recommended steps from Samsung and AT&T, like wiping the cache partition and using Samsung Smart Switch, but no luck. I am currently studying abroad, so getting this resolved would mean a lot. Here are my phone details: Model: SM-G960U Baseband version: G960USQS3ARG8 Service provider: AT&T Thank you for your assistance. Kind regards, Arnold T

I have been experiencing service issues for four days now. Despite contacting customer service multiple times and having service technicians visit, the problem with the broken or split outside line has yet to be resolved. This extended downtime has severely impacted our ability to work from home effectively using our computer and TV. If this matter is not addressed promptly today, I will have no choice but to cancel my phone, Internet, and TV services for both my residences in Yorba Linda. I urgently require a callback from someone capable of resolving this issue as past promises have not resulted in any action. The lack of response and assistance is unacceptable. My cell number is [redacted]. I am eager to speak with a competent individual who can assist in fixing this problem promptly.