I just activated my account on the **th. I am a new customer and didn't fully understan...

GetHuman2626412's Service or technical issue with AT&T Wireless from March 2019

Help with my AT&T Wireless issue
The issue in GetHuman2626412's own words
I just activated my account on the **th. I am a new customer and didn't fully understand how the plans worked.*I tried to activate my mobile hotspot immediately received an error code I called AT&T the very next morning and was informed that I signed up for the wrong unlimited data package I was going to advise to update my plan as soon as possible and pay the difference of $** to change to the $** unlimited plan. So when I try to do this online I never finalized to switching plan because I quickly noticed that it said I needed $** in my account so backed out of everything and didn't complete it.*However something happened and it appears my account went ahead and just changed my plan anyways I'm not sure if I have lost all of my money that I just paid a couple days ago for a plan where to find my ad I sign up for the $** ultimate Unlimited but I got a $** credit for enrolling in auto-pay. My service worked for about one solid day and now I have no service at all. My account appears like I have $* and no plan at all please help
GetHuman2626412 did not yet indicate what AT&T Wireless should do to make this right.
I have an issue with AT&T Wireless too
How GetHuman2626412 fixed the problem
Someone from at&t tech support helped me
Please help with my AT&T Wireless issue
Do you have a customer issue as well?
We can help you get AT&T Wireless's attention and get better help faster. Tap below to get started.
Having AT&T Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T Wireless

Service or technical issue
Reported by GetHuman2626412
Mar 29th, 2019 - 6 mons ago
I have an issue with AT&T Wireless too
Fixed
Seen by 5 customers so far
Similar issue to 583 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN
Timeline
GetHuman2626412 started working on this issue
Mar 29th 4:30am
GetHuman2626412 confirmed the issue is fixed. Hooray!
Mar 30th 7:36am
GetHuman2626412 confirmed the issue is fixed. Hooray!
Mar 30th 7:36am
GetHuman2626412 confirmed the issue is fixed. Hooray!
Mar 30th 7:36am