AT&T Wireless Customer Service Issues

Contacting AT&T Support has been a frustrating experience due to numerous unsuccessful attempts in communication regarding two stolen iPhones. One was stolen from a church in Memphis, TN, with the phone number [redacted], and the second from a different location with the number [redacted]. Suggestions are made to create a more efficient system for tracking stolen iPhones by emailing [redacted] Furthermore, Apple should collaborate with law enforcement for more effective recovery methods. The poster expresses disappointment in the lack of assistance from both AT&T and Google in recovering stolen devices and inaccessible email accounts. They also mention the unhelpful interactions at the local Apple store. A desire for better customer support and a copy of the recent chat with AT&T are requested. For any communication, a business partner can be reached at [redacted].

When I purchased my Android phone earlier this year from AT&T, I requested to have my DirecTV, home phone, cell phone, and internet bundled together. However, I recently received an offer for a discount from DirecTV only to find out that my account was not actually bundled as I had been told. This has resulted in high bills and a loss of discounts. Considering my recent medical issues and financial strain, I am extremely upset by this situation. I am requesting my accounts to be bundled immediately, and I expect to receive credit or reimbursement for the discounts I missed out on. I need resolution promptly and would appreciate a phone call over email to discuss this matter further. Thank you for addressing this matter promptly. Marjorie C. Wilkie.

I am currently stationed in GUAM and need to cancel my account with ATT due to the lack of service there. This will be my third attempt in the past two years. I am requesting a refund for the months where I had 0 data and 0 minutes as shown on my account. Here is the information you might need: Name: Andrew Garcia Account Number: [redacted] Phone Number: [redacted] Desired Cancellation Date: 3 December [redacted] Deployment Date: 16 December [redacted] I initially tried to suspend the account after returning from deployment in September [redacted] before being deployed overseas again. However, it appears that the account was not fully suspended as I continued to be charged monthly.

I have been an AT&T customer for nearly two years now and have had countless issues with my internet, digital phone, and TV services. Every time there's a problem, whether it's the internet going out or troubles with On Demand, I have to call for reconnection. I am deeply disappointed with the service I have received as a loyal customer of over 50 years. Despite numerous technician visits and promises of resolving the recurring issues, my services continue to fail regularly. As a cancer survivor, I rely on my phone for important calls with my doctors. The stress of dealing with these constant service interruptions is taking a toll on me. I am frustrated with paying for unreliable services that I am not fully benefiting from. AT&T, please address these issues and provide a lasting solution to ensure uninterrupted service going forward. I am a long-time customer who deserves better.

In November, we purchased two phones and switched our TV internet service to Dish Network. The salesperson informed us we had 30 days to return the phones. A few weeks later, we decided to return the phones as we preferred our previous carrier. We returned the phones via UPS to the RLO in Ft. Worth and paid a $[redacted] fee to cancel the contract. Now, a collection agency is demanding over $1,[redacted] for the phones we returned as instructed. Despite being AT&T customers for over 40 years, we are frustrated as customer service keeps hanging up on us. According to AT&T, we only had 10 days to return the phones, which conflicts with what we were told. We need someone in charge to resolve this issue and prevent further stress and worry. Please contact me at [redacted]. -Kate Travelbee

I encountered an issue with my girlfriend's phone being defective, prompting AT&T to send a replacement device that unfortunately was not satisfactory. Following their instructions, we returned the phone, but were still charged for it. Despite my assurance that the phone was returned, the bill exceeded $[redacted], with looming threats to suspend my service. After multiple communications, the phone was eventually located, although the bill had escalated to over $1,[redacted]. Following further conversations, the phone charge was to be removed, but I was requested to pay $[redacted] immediately, which conflicted with my prior $[redacted] payment scheduled for the 26th. The agent finally acknowledged the error after some back and forth, admitting a lesser amount was due. The overall experience with AT&T was disappointing, considering my lengthy tenure as a customer. I have begun exploring other provider options like Xfinity as my contract nears its end. These recent interactions left me feeling undervalued and contemplating a switch for my future telecommunications needs.

Hello, I require assistance from a customer service representative to address some concerns with recent upgrades to my account with ATT. During a recent visit to the University Park Mall store in Mishawaka, IN, I upgraded 2 iPhones without being properly informed about transferring credits from Apple or the installment payment process. I now have 2 remaining $45 payment plans that I need help resolving, alongside confusion regarding the $18/mo payments listed on my paperwork versus the $35 installments on my upcoming bill. I am seeking a complete payoff of the former iPhone installment, correction of the new iPhone installments to $18 each, and a review of my plan to ensure optimal pricing. Your prompt attention to these matters is greatly appreciated. Warm regards, M.W.

Order #[redacted] at Sierraville Service & Country Store. AT&T recently informed my wife that we had to transition our T1 internet service to fiber optic. Despite informing Mark Mora from AT&T that fiber optic wasn't available in our area, he assured us otherwise. Subsequently, Victoria D. reached out, identified herself as our assigned agent, and requested the cancellation of the order under Coral Price's direction. We were surprised to receive an invoice from AT&T for $1,[redacted].48, indicating a cancellation fee and administrative charges for services that were never rendered due to unavailability in our area. The bill references account #8[redacted] and invoice number [redacted]. We seek urgent assistance in resolving this matter as we have already returned all equipment to AT&T.

I have called numerous times regarding a past due bill of $[redacted] that I thought was already paid. After reviewing my bank statement, I noticed multiple attempts to withdraw $35 each, possibly due to confusion between accounts. However, just a week ago, my account had a credit balance of $2.9 something. On 2/4/19, AT&T indicated a $0.00 balance for my Direct TV bill due on 2/25/19. I only learned on Feb 8 through my online account that my total bill was over $[redacted], prompting my call. Dealing with the automated system and being transferred multiple times, it was frustrating. Even after clarifying the payment issue, the subsequent representatives were unhelpful and disrespectful. The lack of communication on the overdue bill from 1/17/19 led to this mess. I now have to pay my $[redacted] phone bill monthly and an unexpected $[redacted] for TV service. Feeling unappreciated after years of loyalty, a timely explanation or solution is all I ask for. Sincerely, B. Preston

I cancelled my account months ago, but the tablet linked to it was never removed, leading to unnecessary charges. Despite multiple calls and assurances from customer service that the issue would be resolved, the balance was not cleared, and now it has been sent to a collection agency. I never requested nor used the tablet, always opting for Wi-Fi to avoid extra data charges. This situation feels like a scam as I actively tried to prevent incurring additional fees. I have sought assistance from the Better Business Bureau, and a lawyer has reached out to address this matter. How can the account be cancelled but not the unrequested tablet service that remains active?

On March 1st, I had three unsuccessful interactions with AT&T Universe representatives while attempting to cancel my TV service and keep my internet service. Despite clearly stating my intent, the first representative tried to persuade me to keep both services, prolonging the call. The following call in the evening resulted in being put on hold for an extended period before ultimately being disconnected. On the third call, I spoke with Kris in Manila, who promptly transferred me to the Loyalty group. However, after another hold, I disconnected the call realizing the issue persisted. Reading negative customer service reviews on AT&T for the first time tonight was eye-opening. I want documentation that I attempted to cancel my TV service on March 1st, [redacted], and will not pay for it after that date. I am looking to retain my internet service but cancel the TV service. Please reach out promptly to address this matter. Account #[redacted]18. - Shirley

My ATT cell phone's charging port malfunctioned after six years of ownership. My daughter visited our local store in Glassboro, NJ to replace it with a Samsung Galaxy, but it was unavailable. The store directed her to T-Mobile, where she purchased an LG Phone with the My Metro plan costing $60 per month. I am no longer utilizing ATT wireless services, yet I am unexpectedly charged over $[redacted] every month. When contacting customer service, I spoke with Vassie, who stated she requires me to visit the local store to reset a passcode. Unfortunately, I lost my passcode. After visiting the store, I must then endure long wait times when calling customer service again to restart the process. Due to my recent injury from a fall, my daughter assisted me with these tasks. This situation is frustrating and challenging due to my limited mobility. Despite receiving a free Samsung Galaxy [old model] from Michael in customer retention, it doesn't meet my needs. I plan to visit the store to reset the passcode but anticipate difficulty standing in line for an extended period.

I urgently need to check the most recent outgoing call made from my mobile phone account. I'm extremely frustrated that despite calling AT&T's 24/7 customer service for hours, I keep getting a message saying no one is available and to leave a message. I need to see just one number from today, 3/9/19, but the call log I can access only goes up to 3/8/19. I have been a loyal AT&T customer for 26 years and have never switched carriers. This is of utmost importance to me, and the lack of customer service is disappointing. I urge AT&T to hire more staff to answer phones around the clock. Additionally, navigating AT&T's websites is overly complex. It's time to make things simpler for customers who may not be as tech-savvy. Unfortunately, these issues have led me to switch to Verizon.

I was charged $[redacted] + taxes for installments for a phone I did not buy. I paid cash for my phone at Best Buy in New Orleans. My ATT bill charges me $23 per month for equipment I did not purchase. I have been on the phone with several departments for an hour and 40 minutes trying to get my refund. I will take legal action if I do not receive it today. I do not want to make more calls, wait, or be put on hold.

I recently traded in my old phone for an LG Stylo* on ********** and also purchased a monthly service plan. However, the service representative assisting me mistakenly charged me for three phones and three services, including the phone numbers [redacted], [redacted], and [redacted]. To make matters worse, I never received the additional phones that were activated under my name. I am requesting assistance in resolving this issue. I would like to file a formal complaint against the representative who handled my transaction. If the overcharges are not reversed promptly, I will consider taking legal action, including pursuing Small Claims Court for identity theft, fraud, and any resulting damages. Additionally, the service rep used his business address as my own and misspelled my name. I am requesting that all erroneous payments be refunded. To compensate for the inconvenience, time, and money I have spent dealing with this matter since March 9, [redacted], I am seeking two months of service (Unlimited High-Speed Data, Texts, & Calls) and an additional LG Stylo4. Thank you.

I recently upgraded my daughter's phone at the store, and although there was minor damage on the device, the representative informed me that I could not return it. I had to pay an additional $[redacted] on top of the upgrade fee, which I did during the upgrade process. However, after my daughter received a text about being charged for her supposedly unreturned phone, I contacted AT&T on 2/13 to ensure no additional charges would be applied as it had already been paid according to my bill. Despite being reassured that there would be no further charges, they still charged me an extra $[redacted] that I had already paid. I have contacted AT&T twice since then and spoken with three different people, all of whom have acknowledged the error and verified that I had already made the payment. Unfortunately, after spending 50 minutes each time trying to resolve the issue, they end up disconnecting the call without a resolution. It seems they are trying to wear me down so I will end up paying twice for the same charge.

I recently upgraded my daughter's phone, and despite being informed by the store rep that there was minor damage which made the device non-returnable, I was still charged an additional $*** on top of the upgrade fee. I promptly paid the required amount at the time of the upgrade. Subsequently, AT&T notified my daughter about a charge for the unreturned phone, even though I had already settled the fee, which was reflected on my bill. On the same day, AT&T erroneously charged me an extra $*** that had already been paid. Despite contacting AT&T twice on **** and speaking with two different representatives, both acknowledged the error and confirmed the payment. However, after lengthy discussions each time, they abruptly end the calls without resolution. It seems they are trying to frustrate me into making a duplicate payment. I am seeking a $[redacted] credit to rectify this wrongful charge.

I recently visited the official AT&T store in Heath, Ohio, and had a concerning experience with an employee named Don. Every time I interact with Don, he expresses hesitancy to assist me, claiming they don't carry the phone I need even though I've never asked for a phone they don't have. He behaves grumpily throughout and has even declined to help with basic issues. Other employees have been helpful and provided guidance on finding a more affordable phone elsewhere, unlike Don. Moreover, he persistently asks for my passwords and reacts poorly when I prefer to enter them myself. His intrusive questions about my living situation are unwelcome. I find his behavior uncomfortable and would like to anonymously review him to the store management without encountering him. I feel uneasy about returning to the AT&T store in Heath, Ohio, due to his repeated unprofessional conduct.

My service was suspended on March 5th due to an unpaid bill that was not my responsibility. The bill includes phone numbers: [redacted], [redacted], [redacted], [redacted], and [redacted], which are Apple iPhones. I am only responsible for three phones with numbers [redacted], [redacted], and [redacted]. Despite being a long-time AT&T customer who consistently pays bills on time, an error occurred leading to confusion with additional phone numbers belonging to my fiancée's boss. The mishap began in December when phones were ordered on my account for his business with the promise of payment. Despite returning the phones, charges persist on my bill, causing my fiancée's boss to cease payments. Moreover, unauthorized charges totaling $[redacted].00 were made using my bank card for AT&T bills in different locations. This situation has left me frustrated and I demand immediate resolution, removal of erroneous charges, and clarification in billing between me and my fiancée's boss. Linda Lingle, phone number [redacted], email [redacted]

My phone, [redacted], has not been working since January 23rd. I have tried multiple times to contact you to send a technician, but have only been getting automated services. I recently received a $[redacted] bill for a phone that I have not been able to use due to the lack of dial tone preventing me from making calls. Three days after a technician visited on January 20th, the line went dead again, and despite my efforts over two months to get help, no one has come out. When I spoke to a representative to resolve the issue, they only offered an $84 credit for the unused service. I am still in need of assistance and would like to speak with a real person or visit a store to address this matter and have a technician come to my home at [redacted] Collins Rd, Ceres, CA [redacted].