cancelled service after ** days and returned phone. *I am continuing to have bill char...

GetHuman2596349's Change or cancel service issue with AT&T Wireless from March 2019

Help with my AT&T Wireless issue
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman2596349's own words
cancelled service after ** days and returned phone. *I am continuing to have bill charged to my credit card.*Called ATT and they said my full account would be credited, and they did a search on my returned phone and located it. *I still have no credit and continue to get billed. *Here is the confirmation of my return form in NOVEMBER**Hello, **Looks like you recently enrolled in paperless billing or changed the email for your account ending in ****. We're serious about your security, so we won't email account info until we're sure you're the one who requested the update. **Just let us know it was you by verifying your email. It only takes a second! **Verify my email***Don't wait — this link expires in ** days. **If you didn't make any changes to your account and think you got this message by mistake, call us at ***.***.****. **Thanks for choosing us,*AT&T
GetHuman2596349 did not yet indicate what AT&T Wireless should do to make this right.
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AT&T Wireless

Change or cancel service issue
Reported by GetHuman2596349
Mar 26th, 2019 - a mon ago
I have an issue with AT&T Wireless too
Fixed
Seen by 6 customers so far
Similar issue to 3384 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN
Timeline
GetHuman2596349 started working on this issue
Mar 26th 2:02pm
GetHuman2596349 indicated the issue is not fixed yet.
Mar 29th 2:50pm