cancelled service after ** days and returned phone. *I am continuing to have bill char...

GetHuman2596349's Change or cancel service issue with AT&T Wireless from March 2019

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If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman2596349's own words
cancelled service after ** days and returned phone. *I am continuing to have bill charged to my credit card.*Called ATT and they said my full account would be credited, and they did a search on my returned phone and located it. *I still have no credit and continue to get billed. *Here is the confirmation of my return form in NOVEMBER**Hello, **Looks like you recently enrolled in paperless billing or changed the email for your account ending in ****. We're serious about your security, so we won't email account info until we're sure you're the one who requested the update. **Just let us know it was you by verifying your email. It only takes a second! **Verify my email***Don't wait — this link expires in ** days. **If you didn't make any changes to your account and think you got this message by mistake, call us at ***.***.****. **Thanks for choosing us,*AT&T

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AT&T Wireless

Change or cancel service issue
Reported by GetHuman2596349
Mar 26th, 2019 - 2 years ago
Fixed
Seen by 24 customers so far
Similar issue to 3384 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN

Timeline

GetHuman2596349 started working on this issue
Mar 26th, 2019 2:02pm
GetHuman2596349 indicated the issue is not fixed yet.
Mar 29th, 2019 2:50pm

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